Privacy Policy
Last updated: September 7, 2025
This Privacy Policy explains how Fusion Lab LLC (“Vetmate,” “we,” “us,” or “our”) collects, uses, and protects information when you use our websites, mobile apps, and related services (the “Service”).
Your trust matters. We collect only what’s necessary, keep it secure, don’t sell it, and give you clear choices.
1) Who we are & how to contact us
Data Controller: Fusion Lab LLC, United States.
Privacy contact: support@fusionlabofficial.com or the in-app Support form.
EU/UK representative / DPO (if applicable): [Insert details if required].
2) What we collect
a) Information you provide
Account details: name, email, password (hashed), profile settings.
Pet profiles: name, breed, age, weight, and notes/photos you add.
Support requests & communications.
Preferences & consent settings.
b) Information collected automatically
Device & basic usage data: app events, device type, operating system, language, IP address (truncated/rotated where feasible), crash/error logs.
c) Information from integrations (optional)
If you connect services (e.g., sign-in with Google or Apple), we receive the data needed to provide that connection.
3) Why we process your data
We process personal data on these bases:
Contract: to create your account and provide features.
Legitimate interest: to keep the Service secure, maintain functionality, and improve reliability.
Consent: for optional features like notifications.
Legal obligation: to comply with applicable law.
4) How we use information
Provide and maintain the Service.
Improve features, fix bugs, and ensure stability.
Communicate important updates, security notices, or support replies.
Personalize your experience based on settings.
We do not sell or rent your information.
5) When we share information
We share only when necessary:
Service providers: hosting, error reporting, customer support all bound by confidentiality and processing terms.
Legal/safety: to comply with law or protect users.
Business transfers: if Fusion Lab LLC is acquired or reorganized, your data may transfer under this Policy.
6) International transfers
Data may be processed outside your country. Where required, we use safeguards such as Standard Contractual Clauses to protect it.
7) Retention
Account data: kept while your account is active, then deleted or anonymized.
Logs/diagnostics: generally up to 24 months.
Backups: kept for short cycles before automatic overwrite.
8) Your rights
Depending on your region, you may have the right to:
Access, correct, or delete your data.
Port data you provided.
Restrict or object to certain processing.
Opt out of optional communications.
California (CPRA): know, delete, correct, opt out of “sale/share” (we don’t sell/share).
You can exercise many rights in Settings or by contacting support@fusionlabofficial.com.
9) Children’s privacy
Vetmate is not directed to children under 13 (or the minimum digital consent age in your jurisdiction). If we learn we collected data from a child without consent, we delete it.
10) Security
We use encryption in transit, restricted access controls, and monitoring to protect data. No system is 100% secure, but we apply industry best practices to safeguard information.
11) Cookies & Tracking
We use only limited cookies and SDKs to:
Keep you signed in and remember your preferences.
Record your consent choices where legally required.
We do not use cookies for advertising, profiling, or unnecessary tracking.
12) Third-party services
The Service may link to other websites or app marketplaces. Their privacy practices are separate; please review their policies before using those services.
13) Changes
We may update this Policy from time to time. If changes are material, we’ll notify you by posting the new Policy in-app and updating the “Last updated” date.
14) Contact
For privacy questions or requests:
Email: support@fusionlabofficial.com
In-app Support: Settings → Support
If you are in the EEA/UK, you may also complain to your local supervisory authority.
Plain summary
We only collect what’s needed to run Vetmate.
We don’t sell your data.
You can delete your account or request data removal at any time.
Fusion Lab LLC applies strong safeguards and limited retention.
Privacy Policy
Last updated: September 7, 2025
This Privacy Policy explains how Fusion Lab LLC (“Vetmate,” “we,” “us,” or “our”) collects, uses, and protects information when you use our websites, mobile apps, and related services (the “Service”).
Your trust matters. We collect only what’s necessary, keep it secure, don’t sell it, and give you clear choices.
1) Who we are & how to contact us
Data Controller: Fusion Lab LLC, United States.
Privacy contact: support@fusionlabofficial.com or the in-app Support form.
EU/UK representative / DPO (if applicable): [Insert details if required].
2) What we collect
a) Information you provide
Account details: name, email, password (hashed), profile settings.
Pet profiles: name, breed, age, weight, and notes/photos you add.
Support requests & communications.
Preferences & consent settings.
b) Information collected automatically
Device & basic usage data: app events, device type, operating system, language, IP address (truncated/rotated where feasible), crash/error logs.
c) Information from integrations (optional)
If you connect services (e.g., sign-in with Google or Apple), we receive the data needed to provide that connection.
3) Why we process your data
We process personal data on these bases:
Contract: to create your account and provide features.
Legitimate interest: to keep the Service secure, maintain functionality, and improve reliability.
Consent: for optional features like notifications.
Legal obligation: to comply with applicable law.
4) How we use information
Provide and maintain the Service.
Improve features, fix bugs, and ensure stability.
Communicate important updates, security notices, or support replies.
Personalize your experience based on settings.
We do not sell or rent your information.
5) When we share information
We share only when necessary:
Service providers: hosting, error reporting, customer support all bound by confidentiality and processing terms.
Legal/safety: to comply with law or protect users.
Business transfers: if Fusion Lab LLC is acquired or reorganized, your data may transfer under this Policy.
6) International transfers
Data may be processed outside your country. Where required, we use safeguards such as Standard Contractual Clauses to protect it.
7) Retention
Account data: kept while your account is active, then deleted or anonymized.
Logs/diagnostics: generally up to 24 months.
Backups: kept for short cycles before automatic overwrite.
8) Your rights
Depending on your region, you may have the right to:
Access, correct, or delete your data.
Port data you provided.
Restrict or object to certain processing.
Opt out of optional communications.
California (CPRA): know, delete, correct, opt out of “sale/share” (we don’t sell/share).
You can exercise many rights in Settings or by contacting support@fusionlabofficial.com.
9) Children’s privacy
Vetmate is not directed to children under 13 (or the minimum digital consent age in your jurisdiction). If we learn we collected data from a child without consent, we delete it.
10) Security
We use encryption in transit, restricted access controls, and monitoring to protect data. No system is 100% secure, but we apply industry best practices to safeguard information.
11) Cookies & Tracking
We use only limited cookies and SDKs to:
Keep you signed in and remember your preferences.
Record your consent choices where legally required.
We do not use cookies for advertising, profiling, or unnecessary tracking.
12) Third-party services
The Service may link to other websites or app marketplaces. Their privacy practices are separate; please review their policies before using those services.
13) Changes
We may update this Policy from time to time. If changes are material, we’ll notify you by posting the new Policy in-app and updating the “Last updated” date.
14) Contact
For privacy questions or requests:
Email: support@fusionlabofficial.com
In-app Support: Settings → Support
If you are in the EEA/UK, you may also complain to your local supervisory authority.
Plain summary
We only collect what’s needed to run Vetmate.
We don’t sell your data.
You can delete your account or request data removal at any time.
Fusion Lab LLC applies strong safeguards and limited retention.